1. Data Controller Information
Serglobex Elektronik Tic. – Take&Ship acts as a data controller under the Turkish Personal Data Protection Law No. 6698 (KVKK).
The company provides international parcel forwarding and cross-border logistics services.
2. Scope of Data Processing Activities
Personal data is processed for:
- Managing domestic and international e-commerce orders
- Package consolidation (repack & merge)
- International shipping and logistics operations
- Customs clearance and delivery processes
- Customer support and operational activities
3. Data Categories
The following personal data categories are processed:
- Identity data (name, surname)
- Contact data (phone, email)
- Delivery and billing addresses
- Customer transaction and shipment data
- Financial and billing information (partial)
- Digital usage data (IP address, logs)
4. Legal Basis for Processing
Data is processed based on:
- Performance of contract
- Legal obligations
- Legitimate interest
- Explicit consent (especially for international transfers)
5. Data Recipients
Personal data may be shared with:
- Cargo and logistics providers
- Domestic and international warehouses/fulfillment centers
- Payment service providers
- IT, cloud, and hosting providers
- Customs authorities and public institutions
- Business and operational partners
6. International Data Transfers
Due to the nature of the services, personal data may be transferred abroad to:
- Logistics providers
- Shipping carriers
- Fulfillment and warehouse partners
- IT infrastructure providers
Such transfers are carried out in compliance with Article 9 of KVKK through explicit consent and/or contractual safeguards and technical measures.
7. Data Retention
Personal data is retained only for as long as required by applicable law or operational necessity and is securely deleted or anonymized thereafter.
8. Security Measures
The company implements:
- SSL/TLS encryption
- Access control mechanisms
- System logging and monitoring
- Secure database management
- Confidentiality agreements
- Data processing agreements (DPA)
9. VERBİS Registration Compliance
The company ensures that its VERBİS registration is kept up to date, including:
- Data categories
- Processing purposes
- Recipient groups
- International transfers
- Retention periods
10. Summary for Audit Use
Take&Ship operates an international parcel forwarding model where personal data is processed and transferred across domestic and international logistics systems. All processing activities are conducted in compliance with KVKK, supported by consent mechanisms, contractual safeguards, and technical and organizational security measures.